Please be aware that we are constantly adding new
topics and refinements to the information available here every month.
Just because you don't find what you need, may not
necessarily mean that it's not available.
Before sending us an email, we recommend that you go
organized discussion forum
which contains hundreds of detailed answers to questions posed by spa owners all around the
country. They are well indexed, and contain no advertising (well, except for when somebody
asks me for a specific part and I provide a link to that part online at SpaPartsNet).
If you still can't make heads or tails of it, then go
ahead and click the Email Us link above, and select the appropriate email type for
A word about part numbers and serial
Usually, by the time a component fails, the spa / hot
tub is well into it's life, at least 5 years or more. At this point, most part
numbers, model numbers, serial numbers.. etc.. are not worth the paper they're written
Over the years, manufacturers have dropped components,
or made extensive changes to their product/parts lines, because of improvements or design changes
What is important, is to "describe" the
physical and electrical characteristics of components, the size of them helps, anything that is
available to you. While it is ok to provide model and part numbers when you have them
available, the lack of one will usually make no difference, as about 90 percent of the spa
repair components are "generic" to all spas. (There is a specific exception
when it comes to system control boards, and the software version numbers that are on the
board itself are paramount to gettting the correct replacement. This exception also extends
to large sequential type relays and air switches).